Our knowledgeable staff of Lighting Experts are now at your fingertips! Pease feel free to call us toll free at 866-344-3875 or by email at firstname.lastname@example.org with any lighting design questions you might have.
If you live in the New York City area, or are planning an upcoming trip, we would love to see you! Drop in to one of our showrooms for some one on one lighting advice from one of our experts!
If you prefer to contact us by mail, you can mail all inquiries to:
Kichler Lighting Lights
c/o Lighting New York
138 Bowery 2ND Floor
New York, New York 10013
Our experienced staff has over twenty years worth of design experience and is eager to help you find the perfect lighting fixture to suit both your needs as well as your décor. We look forward to hearing from you soon!
Customers who place orders online are responsible for the accuracy of
their product selection and information entered. Customers who place
orders by phone or chat must review their receipt for accuracy within
- Enter in billing information
- If your shipping address is different from billing, enter the shipping address details
- You will receive two email confirmations including account information, one confirming your order and one confirming payment
No Sales Tax
Kichlerlightinglights.com does not charge sales tax. This excludes Pennsylvania shipping addresses which will be charged an additional 6% sales tax.
When your order is shipped you will receive a shipping confirmation via-email.
We accept Visa, MasterCard, Discover and American Express through our online payment system.
Please note: If you use this site, you are responsible for maintaining the confidentiality of your account ID and for restricting access to your computer. You also agree to accept responsibility for all activity that may occur under your account ID and password.
Kichlerlightinglights.com ships most items via UPS in the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply) free of charge for purchases over $49. There will be additional charges for rush delivery.
In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.
Some of our products cannot ship via UPS ground and must ship via motor freight. Kichlerlightinglights.com provides for curbside delivery at no charge to you. Any additional services required (inside or white glove delivery) may be provided at an additional charge and must be requested at the time of order.
Tracking Your Order
For your convenience, to track your order, click on the My Account link on the Kichlerlightinglights.com web site and log in. Then simply click on the Order History button to get real time order status.
Kichlerlightinglights.com guarantees all products against all defects for 30 days. If you receive a defective item, we will pay all return shipping on the item and ship an identical replacement to you at no extra charge.
Kichlerlightinglights.com does not sell or lend customer information to third parties.
We are happy to assist you in the cancellation of any order prior to shipment. Please call our customer service at (866)344-3875 to request cancellation of your order. We will verify the order status and process your cancellation and refund immediately if able. If your order has already shipped, we will assist you in starting the return process as per the "Standard Return Policy".
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.
Risk-Free Shopping With Our 30 Day Return Policy
We are proud to offer pre-paid returns on items able to ship via UPS within 30 days of receipt. Oversize and freight items are excluded from the pre-paid returns offer. To arrange a return:
- Please contact our customer service department, and a return shipping label will be sent to you via email within 5 business days
- Simply apply the label to your package and take it to your nearest UPS pick-up center. The email we send you will include the addresses of the closest three locations for your convenience
- We strive to refund you as quickly as possible. In most cases, a refund will be issued once the package is received. Some larger items or returns of orders of larger quantities may need to be inspected before a refund may be processed
- International shipments are not eligible for prepaid returns. Customers outside the U.S. are responsible for all return shipping costs and fees on items approved for return.
Products returned are to have all original packaging, including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, you may be responsible for the costs of that item, including return shipping fees.
The following is considered merchandise manufacturers will not accept returns on:
- Any item that is marked as nonreturnable
- Any custom made or custom built fixture
- Clearance items, custom quotes, special discounts, and orders of 10 or more units
- Any item that is not in resell condition
- Any item not in its original box with original packaging materials and assembly instructions
- Light bulbs, parts and shades
- Any item without the correct RMA number written on a separate sheet taped to the box
No Restocking Fees
It is with pride that we can say that we no longer charge restocking fees for returns.
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FedEx, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number (866)344-3875 or through email noting what was damaged, so that we can assist you immediately and expedite a new item right away.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. A member of our customer relations staff will instruct you on how to go about getting your item replaced, or getting the correct parts expedited from the manufacturer.
SSL encryption is used to transmit your personal and financial information over the internet for a safe and secure transaction.
Kichlerlightinglights.com strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and Kichlerlightinglights.com reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While Kichlerlightinglights.com tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.
110% Low Price Guarantee
At Kichlerlightinglights.com we do everything in our power to ensure that
you're not paying too much for your purchase. That's why we offer our 110% Low Price Guarantee.
If you find a lower advertised price (including shipping, handling and
taxes if applicable) on the same item¹, simply let us know and we'll
gladly meet that price and beat it by an additional 10% of the difference!
The items must meet the following criteria to qualify:
- The product is in stock and available for immediate shipment from the competitor
- The product is not a close out, discontinued or clearance item
- The advertised price is from an authorized U.S. retailer² (online or offline)
- The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable
- The Low Price Guarantee cannot be applied to previous orders, it only applies to new orders or to open quotes
To place your order or inquire regarding a price Guarantee, please call us toll free at (866) 344-3875. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.
Additional Terms & Conditions
The Low Price Guarantee cannot be used in conjunction with any other
coupon or project pricing offer, nor does it apply to limited-quantity
offers, manufacturer's rebates, closeouts, clearances, special, sale,
or limited-time discounts, bulk quantity items, or typographical
errors. Offer does not include wholesale or "trade," contract or
manufacturer direct pricing, or below wholesale cost pricing.
¹ "Same" is defined as an item of the same styling and product by
the same manufacturer. Products must be first quality, all new,
factory-sealed, of the same brand, style, and SKU.
² Kichlerlightinglights.com reserves the right to determine which offers
are from authorized retailers. In the event that Kichlerlightinglights.com
determines that the competitor's offer does not qualify for the Low
Price Guarantee we will notify you and will not be able to fulfill the